YOKANA

Returns

Exchange, returns & complaints

If you have any problem with a purchased product, contact us by email or phone - we will resolve it as soon as possible, in accordance with the applicable laws of the Republic of Serbia.

Product exchange

If you need to exchange a product, contact us by email or phone. Exchange is possible if the following conditions are met:

  • The product has not been used
  • The product is not damaged
  • The original packaging is preserved

Refunds

For customers who paid by card, whether partially or in full, YOKANA issues refunds exclusively through VISA, EC/MC, Maestro, Amex and DinaCard methods - the bank, at the merchant's request, processes the refund to the cardholder's account. For international shipments, any refund does not include import duties and taxes paid by the buyer.

Contact for complaints

Email: office@yokana.shop · Phone: +381 61 227 27 87