F.A.Q - Frequently Asked Questions
General & Product Information
Yokana is a handmade shoe brand based in Belgrade, Serbia. We specialize in crafting high-quality and comfortable espadrilles for men and women.
All Yokana models are produced in Serbia.
Our shoes are made from high-quality materials, including natural jute rope, leather, rubber, and suede.
Yokana shoes are handmade and designed for both style and comfort. Our customers can also create their own unique shoe designs using our customizer, by combining four elements and 23 colors.
Yokana espadrilles are made to order, with a production time of 7-10 working days.
Product Care
For suede shoes, brush gently with a rubber brush and a natural bristle brush. Be careful not to get the soles wet.
To dry your Yokana espadrilles after getting them wet, you can stuff them with newspaper and place them in a location away from direct sunlight to air dry. Once they are dry, you can gently brush them using a natural bristle brush.
It depends on how often you wear them, but we recommend cleaning your Yokana espadrilles every few weeks to maintain their quality.
Sizing and Fit
Yokana shoes follow standard sizing. However, we recommend checking our size chart for the best fit.
By law, you have the right to exchange or return anything within a certain time frame. Please contact us at office@yokana.shop or call us at +381612272787 for assistance with your exchange or return.
Yes, you can exchange your shoes for a different size within a certain time frame. Please contact us at office@yokana.shop or call us at +381612272787 to initiate the exchange process.
We recommend measuring your feet using a ruler or measuring tape and comparing your measurements to our size chart. It is also helpful to measure your feet at the end of the day when they are slightly swollen.
Please refer to our size chart on our website to determine the appropriate size for your feet. If you have any doubts or questions, feel free to contact us.
We offer a range of sizes for both men and women, from EU 36 to 42 for women and EU 40 to 46 for men.
Customization
The Yokana espadrille customizer is an online tool that allows customers to design their own custom boat shoes by choosing from 4 different shoe elements and 23 different colors.
Yes, the customizer offers customization options for both men’s and women’s espadrilles.
You can access the customizer on our website. Choose the model, select the color and elements you want, and add to cart.
Yes, the Yokana customizer allows you to see a 3D visualization of your custom design before placing your order.
No, unfortunately, you cannot make changes to your customized design after you’ve placed your order.
Custom espadrilles cannot be returned or exchanged unless there is a defect or mistake in the design.
There are 4 different elements of the Yokana boat shoes that can be customized: the tongue, the upper, the collar and quarter.
No, at the moment, the only customization options available are color and element choices.
Yes, there are a specific number of color options available for each element of the Yokana espadrilles, which can be seen on the customizer tool on our website.
Ordering and Payment
Yes, you can change or cancel your order within 24 hours after placing it. After that time, we start working on your order, and it can no longer be changed or canceled.
To create your own design, go to our custom configurator page on our website. Choose your preferred model and then select your desired colors for the four elements of the shoe. You can preview your design before placing the order.
Yes, we offer customized sizes. Please contact us with your request, and we will let you know if we can accommodate it.
Yes, you can order Yokana shoes as a gift for someone. Just make sure to provide the recipient’s address and contact information during checkout.
You can pay for your order with cash on delivery (for delivery to Serbia), payment to the company’s account, payment cards, or PayPal. Our payment methods are secure, and we take your privacy and security seriously.
It usually takes a few minutes to process your payment, but in some cases, it may take up to 24 hours.
Yes, we offer discounts and promotions on orders from time to time. Please check our website or subscribe to our newsletter to stay updated.
To place an order, simply add the desired product to your cart, proceed to checkout, and fill in your details.
Yes, it is safe to order online from Yokana Shoes. We take your privacy and security seriously, and our website is secure and encrypted. We do not store your payment information. You can rest assured that your personal information and payment details are safe with us.
Delivery and Shipping
We offer worldwide shipping.
Once your order is confirmed, we usually require 7-10 working days to make your shoes. For delivery within Serbia, we use the “Danas-za-sutra” service, which provides next-day delivery. International orders can take up to 15 working days for delivery.
In the unlikely event that your package is lost during shipping, we will do our best to locate it or send a replacement product as soon as possible.
Yes, you can change your shipping address by contacting our customer support as soon as possible.
Shipping is free for all orders within Serbia. For orders outside of Serbia, the cost of shipping is included in the price of the espadrilles. However, please note that for countries outside the EU, any additional taxes and duties are the responsibility of the buyer.
We send packages by PostExpress courier service. If you prefer another courier service, feel free to write it in the note. In this case, you pay the shipping costs.
Once your order has been shipped, we will send you a tracking number by email. You can use this number to track your order online.
Track and Trace
If you are unable to receive your package, the courier service will leave a notification and leave the package at the nearest Post Office branch, where it will be for the next 20 days.
Unfortunately, we cannot guarantee specific delivery dates as it depends on the courier service and delivery location. However, we will do our best to accommodate your request if possible.
Any additional fees or taxes for international orders are the responsibility of the customer and may vary depending on the destination country.
At this time, we do not offer local pickup options.
Unfortunately, we cannot cancel an order once it has been shipped. However, you may return the order for a refund or exchange once you receive it.
Unfortunately, we cannot guarantee a specific delivery date for your order, as it depends on the shipping carrier and customs clearance. However, we will do our best to ensure that your order arrives as soon as possible.
No, we do not offer free returns for international orders. The customer is responsible for any return shipping costs and customs fees.
In the rare event that your package is lost or damaged during shipping, please contact our customer support immediately. We will do our best to locate the package or provide a replacement product as soon as possible.
Unfortunately, we cannot change the delivery address once your order has been shipped. Please ensure that your shipping address is correct before placing your order.
Returns and Exchanges
At Yokana, we allow customers to return or exchange items within 14 days of receipt for a full refund or replacement.
To initiate a return or exchange, please contact our customer support team.
If the return is due to a product defect or an error on our part, we will cover the return shipping cost. Otherwise, the customer is responsible for the return shipping cost.
Yes, you can exchange your Yokana shoes for a different size or style within 14 days of receipt.
Yes, you can return your Yokana shoes for a refund within 14 days of receipt.
We aim to process returns and exchanges within 7-10 working days of receiving the item.
If the product was customized using our configurator, it cannot be exchanged or returned unless there is a product defect.
If you receive the wrong item, please contact our customer support team immediately so we can arrange for the correct item to be sent to you and the wrong item to be returned.
No, there is no restocking fee for returns or exchanges.
Yes, you can return or exchange an item purchased during a sale within 14 days of receipt, subject to the same terms and conditions as regular items.
We cannot accept returns or exchanges for shoes that have been worn or damaged. Please ensure the shoes are in their original condition before initiating a return or exchange.